Privacy Policy & Data Protection Notice

1. Data Controller

This privacy notice applies to all personal data collected and processed by:

East West Trading International W.L.L.
Office 2, First Floor, Tower 2, Financial Square, C-Ring Road
Doha, State of Qatar
P.O. Box 23340 • Commercial Registration (CR): Active
Telephone: +974 4465 4878 • Email: eastwest@qatar.net.qa

2. Scope & Legal Framework

We process personal data strictly in compliance with Qatar Law No. 13 of 2016 (*Promulgating the Protection of the Privacy of Personal Data*). We adhere to the fundamental principles of data minimization, lawful processing, transparency, accuracy, and robust technical security.

3. Information We Collect

We collect only the information necessary to fulfill commercial inquiries, engineering tenders, and procurement services:

• Contact Details: Name, corporate email address, telephone/WhatsApp number, company or government ministry name, and job title when voluntarily submitted via our contact form, email, or telephone.
• Technical Project Details: Bill of Quantities (BOQs), architectural drawings, product specifications, and division preferences provided during project inquiries.
• Technical Server Logs: Standard web server access logs (IP address, browser user-agent, requested URL, timestamp) recorded automatically for security and server health monitoring. IP addresses and other log details may identify a visitor or device.

Notice on Cookies & Tracking: EWI does not add analytics trackers or behavioral advertising scripts to this website. Fonts, icons, and visual libraries are self-hosted. The contact page embeds Google Maps, which can receive connection information and may use cookies or other storage under Google's policies. External contact services may also use their own cookies and tracking technologies when you open them.

4. Purpose of Data Processing

We process your data exclusively for legitimate commercial and engineering purposes:

• To respond to quotation requests (RFQs), technical inquiries, and project consultation requests.
• To execute commercial supply agreements, equipment installation, testing, and commissioning in Qatar.
• To maintain warranty, maintenance, and calibration records for delivered lab and electrical equipment.
• To comply with statutory financial, customs, and legal reporting obligations in the State of Qatar.

5. Third-Party Disclosures

EWI strictly maintains data confidentiality. We do not sell, rent, lease, or monetize your personal data to any third party.

Personal data may be shared with authorized principal manufacturers (such as Kewaunee, BDCOM, or NEOX Networks) strictly when required for equipment warranty registration, factory certification, or software license provisioning.

The contact form prepares an inquiry in your browser; it does not submit it to an EWI web server. Selecting Open email app, Gmail, Outlook 365, or WhatsApp passes the prepared details to the selected app or service. You must review and send the message there. Copy to clipboard places the inquiry on your device clipboard.

The embedded Google Maps on the contact page connects to Google when the map loads, even if you do not send an inquiry. Google may receive your IP address, browser information, and referring page. Gmail, Outlook, WhatsApp, your email provider, and Google Maps process information under their own privacy policies.

6. Data Security & Retention

We maintain strict administrative, organizational, and technical security safeguards to protect your personal data against unauthorized access, disclosure, alteration, or accidental loss. Personal data is retained only for the duration required to fulfill project and warranty commitments, or as required by Qatar commercial and taxation laws.

7. Your Rights Under Qatar PDPPL

Under Qatar Law No. 13 of 2016, you have the following rights regarding your personal information:

• Right to Access: Request confirmation of whether your data is being processed and obtain a copy.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete data.
• Right to Erasure: Request deletion of your personal data when no longer needed for commercial or statutory purposes.
• Right to Object: Object to processing where applicable under statutory guidelines.

To exercise any of these rights, please contact our data compliance desk at eastwest@qatar.net.qa. We will respond promptly within statutory timelines.

8. Contact Us

For questions, data protection inquiries, or requests regarding this Privacy Policy:

Compliance & Data Protection Desk
East West Trading International W.L.L.
Email: eastwest@qatar.net.qa
Telephone: +974 4465 4878
Office Hours: Sunday – Thursday, 8:00 – 17:00 (Doha Time)